If you have an appointment the portal allows you to: 

• view the location of your appointment

• view important clinical information

• add your appointment to your personal calendar

• receive appointment reminders

You will receive text messages to your mobile phone, from which you will be able to access our online patient portal (DrDoctor) by following the link included in the text/email or by logging into the portal directly.

From the patient portal, you can:

• request to rebook or cancel some of your hospital outpatient appointments

• view location information, including a map, to help ensure you get to the right place at the right time

• view clinic information about your upcoming outpatient appointment

• add your outpatient appointment to your calendar

• view all upcoming outpatient appointment details in one place

Make sure that we have your up to date mobile number and email address so that we can contact you. Ask the receptionist to check we have these details when you have your next appointment. 

You can update your contact details by logging into the portal and going to the 'Settings' menu. If you cannot get online, please let us know and we can update it for you. 

You can log in to the patient portal here. 

If we have the most recent mobile number for you then you should receive reminders by text message. Visit the patient portal and check your contact details in the 'Settings' menu, you can update them here if they're incorrect.

You can also check with us that we have the most recent number for you. If we have this, you will then receive confirmations and reminders for future appointments. 

You can personalise the messages you receive or stop them altogether by visiting the patient portal and updating your settings.

You can also reply ' STOP'  to any message that you receive, which will end text message reminders.

If you have accidentally ended text message reminders by replying  'STOP' or have changed your mind, you can turn reminders back on by replying 'UNSTOP'  to the last message you received from us. You can also personalise your communication preferences by visiting the online portal and updating your settings. 

You can add your email address via the patient portal, under the 'Settings' menu to receive email reminders as well as, or instead of, text message reminders.

If you cannot access the online portal, please let us know at reception or the next time you speak to us, and we can update it for you.  

Text message replies will be free if you have a text message bundle with your phone service provider. Otherwise, you will be charged at your provider’s standard rate. 

If you are using a device that is not your mobile number we will send a one-time code to the mobile number we have registered for you. This can be validated by entering your last name, date of birth, and postcode. 

This will also occur if you are using a direct link from a notification message that is more than seven days old. 

This is to make sure it is secure and only you can access your private information. 

Text messages sent by DrDoctor will come from the number 07860 039092.

You can view all of your outpatient appointments on the patient portal. You can also add them to your personal calendar from the portal.

If your appointment has just been booked, please be aware it can take up to 24 hours for your appointment to appear on the online portal.

When you receive your appointment notification text message, you can respond to the text message with 'CHANGE' to reschedule your appointment or  'CANCEL' to cancel your appointment. 

If you request to cancel your appointment you will be asked to input your date of birth to confirm you want to cancel, as you will not be sent a further appointment for this clinic. 

You can also change or cancel your appointment by following the link on your appointment notification and managing your appointment through the DrDoctor patient portal. Clicking on your appointment within the patient portal will give you an option to change or cancel your appointment, including the option to give further information to the booking centre (for example, your availability or your reason for cancelling). 

Follow the link in your text message or visit the patient portal directly to change it. Enter your name, date of birth and postcode on the patient portal. We will send you a one-time code to your phone to make sure it is really you. 

Once online you can request to change or cancel your outpatient appointment under the 'Appointments' menu by clicking on the relevant appointment you’d like to change or cancel. 

Please note: the direct links in your text message reminder will have an extra security step after 7 days. This means that after 7 days you will be sent a one-time code to your registered mobile phone number to ensure only you can access the link. 

You can also call the telephone number on your appointment letter to change or cancel your appointment.

You can update your number at any time in the DrDoctor patient portal. 

If you can't log in to the portal, please contact the number on your appointment letter to inform them of your new number.