Your Views
Staff at RJAH believe that the best way of improving services is listening to the people who use them. Therefore all comments, suggestions and complaints about the ways in which services can be improved are welcomed. We want to know when things go wrong so we can quickly put them right for you, and can learn from your experience to improve our services to other people.
Your comments and what you think about the quality of treatment and care you have received at this hospital is important. All comments and suggestions are very useful when considering any changes to our services. The Trust responds to each individual patient comment if it is requested.
Please feel free to contact us with any comments or suggestions you might have. using the methods below or by contacting the Patient Advice and Liaison Service (PALS)
- Email: rjah.pals.office@nhs.net
- Telephone: 01691 404604
Submit a comment
About your care at RJAH
Patients are invited to leave their feedback electronically on the day of discharge or after visiting clinic. There are comment cards displayed in all our wards and departments for patients to complete.
If you have any concerns about your care or the services at this hospital, you can talk to the staff involved in your care at the time or the ward manager. The matrons and the PALS Officer can also assist to address people’s concerns avoiding the need for the patient to write a letter of complaint. By responding quickly and efficiently there will be a better chance of early resolution.
Other comments including from visitors, relatives and carers
- using the Contact Us online form
On the NHS Website
- The NHS Website allows you to leave your comments about any of the listed hospitals and GP practices. Visit the NHS website.
On Patient Opinion
- On Patient Opinion patients and carers can find out what other people think of local hospitals, hospices and mental health services. Visit Patient Opinion website.
Get involved with other local organisations
Healthwatch England
Local Healthwatch bodies are independent consumer champions for health and social care. Their remit covers hospitals, GPs, pharmacists, opticians, community health services, residential care, mental health and children’s services.
Healthwatch gathers information and opinions from patients, carers, service users and the wider public about health and social care services, then makes sure those views are used to improve services for all.
They also provide information and signposting services to support people in making choices about health and social care services and how to access them.
They have a statutory authority to visit locations where health and social care services are being delivered, observe what is happening, and report findings. They are keen to hear from anybody who is interested in volunteering opportunities or to become members.
More about the local Healthwatch bodies can be found on their websites: