Non-Emergency Patient Transport

The Non-Emergency Patient Transport Service (NEPTS) is for patients who:


  • have a medical condition which prevents them from using other forms of transport to travel to and from healthcare appointments
  • escorts for patients who have a medical need for an escort such as a parent travelling with a child or a carer/health professional traveling with someone who has a learning disability or mental health illness


This service is separate from the emergency ambulance service and is not provided to people who require transport for social or financial reasons, or for those who are able to travel on public transport or by other means to get to their healthcare provider.


To be eligible to use this service patients must:


  • be registered with a GP in Shropshire, Telford and Wrekin or Powys
  • have been referred for treatment to a hospital or another medical establishment


Patients will be assessed on their eligibility - you can find out more here.


If you are eligible, to book transport for yourself (as the patient), or as a patient’s nominated representative, please call 0300 7770077 from 8am to 6pm, Monday to Friday.

Where possible, patients are asked to remember that NEPTS should only be organised if there is a medical or physical reason where this would be the most appropriate method of travel.

Please organise a relative, friend or neighbour to drop-off and collect patients at hospital or accompany them by taxi or public transport. 


If you are a patient and need help with the costs of travelling to hospital, you may be able to claim a refund under the Healthcare Travel Costs Scheme.