If you feel unwell, have respiratory symptoms or a tummy upset, please do not come to hospital. Visit the NHS 111 online service for more information here: https://111.nhs.uk/

 

If, for any reason, you are not able to keep your appointment, please tell us as soon as possible so that your appointment can be given to another patient.

 

If you change your GP or your home address, please contact us so that we can update our records. You can do this when you visit Outpatients Reception or alternatively please contact the relevant department of the Patient Access relevant department as below:

 

• Metabolic Medicine - 01691 404301 / 01691 404059
• Midland Centre for Spinal Injuries (MCSI) - 01691 404636
• ORLAU - 01691 404480
• Orthopaedic (arthroplasty, foot and ankle, spinal, sports knee, pediatric and upper limb) - 01691 404360
• Orthotics - 01691 404442
• Physiotherapy - 01691 404545
• Pre-Operative Assessment - 01691 404864
• Radiology (x-ray, MRI and CT) - 01691 404106
• Rheumatology - 01691 404370
• Shropshire Orthopaedic Outreach Service - 01691 404161
• Tumour (Montgomery Unit) - 01691 404245

You can contact the team by emailing rjah.accesspatientqueries@nhs.net.

 

Visiting Outpatients

 

Patients who need to attend an appointment at the Outpatients Department at RJAH are being asked to leave their relatives at home or for them to wait in the car.

 

It's important to reduce the number of people through the doors of the hospital, in a bid to protect staff and patients – with the exception of those, who require a carer to accompany them.

 

Those with children are also being advised not to bring them into the hospital.

 

Cancellations

 

Cancellations by you

 

We know that sometimes there are good reasons why people can't make their appointments, but it's important that you let us know as soon as possible if you cannot attend or no longer want your appointment.

 

Each missed appointment costs the NHS approximately £160.

 

Missing an appointment could mean also missing out on important medical treatment, or having to wait longer than you should for treatment.

 

If you fail to attend your outpatient appointment you will not automatically be given another appointment.

 

Cancellations by us

 

We regret that, due to urgent cases and unforeseen circumstances, we may sometimes have to cancel appointments. If this does happen, we will arrange a new appointment for you as soon as possible.
 

 

Missing your appointment

 

If you do not attend your appointment without cancelling beforehand, you may be discharged and referred back to your GP.

 

This does not apply to you if you have a referral from your GP for suspected cancer, or if the appointment is for a child or vulnerable adult.

 

Text message reminder service

 

We offer a text message reminder service for outpatient appointments.

 

Will anyone else get hold of my mobile number?

 

No, all mobile numbers are contained within a secure site – as secure as your online bank account – and we will not pass them on to a third party.

 

Will the text messages be private?

 

We will not send any sensitive information by text, and you can tell us if you don't want us to text you.

 

Can I reply by text if I can't make my appointment?

 

There will be a number in the text to call if you need to cancel or change your appointment, or if you require any further information.

 

I haven't registered my mobile number with you or my mobile number has changed, who should I contact?

 

Please contact relevant department as per the telephone numbers at the top of this page.