Social media
All our social media content is managed by the Communications Department and you can send any questions or comments about our use of social media to us at rjah.communications@nhs.net. We try to respond quickly to the questions and queries people raise through these websites.
Availability
Our social media accounts are monitored during office hours, Monday to Friday, so we cannot usually respond to questions asked outside these hours (though we will reply to questions sent during evenings or at weekends as soon as we can).
We also cannot promise to respond to every comment we receive, particularly at busy times. We won’t be able to answer clinical or medical questions via our social media sites but we will signpost people to where to get information, advice or support. If your query is serious, urgent, or involves personal details, we advise you to contact the Patient Experience Team directly on 01691 404606 or 404608 or email: rjah.pals.office@nhs.net.
Replies and Direct Messages
We won’t be able to answer clinical or medical questions via our social media sites but we will signpost people to where to get information, advice or support. If you have feedback for us, then we will respond to your comments.
If you have a complaint, we will direct message you for details and ask our Patient Experience Team to respond to you. This is because we will need to get some details from you in order for us to investigate and respond to you properly. You may wish to contact the Patient Experience Team directly on 01691 404606 or 404608 or email: PALS.office@rjah.nhs.uk . You can find out more about leaving feedback here.