Trust Values

Values matter. We all have our own personal values that help shape who we are as people. We also have organisational values – values that serve as the foundation of our hospital’s identity and a guide for the decisions we take and the culture we promote.

At RJAH, we have six organisational values. They are:

Signature Behaviours

For each of these six values, we have defined signature behaviours that set out what we will and what we will not do in the workplace.

Professional

  • We will:

    • Fulfil our roles and responsibilities to the best of our ability

    • Encourage our colleagues to do the best job possible

    • Openly share ideas and best practice with colleagues

    • Actively participate in personal and professional learning and development

    • Fully contribute to the team’s performance

  • We will not

    • Be satisfied with mediocre or worse

    • Do the bare minimum

    • Engage in negative gossip

    • Speak in a manner that is intended to upset or intimidate other staff members to get what we want

    • Deliberately avoid or ignore problems or difficult situations which we can help resolve

Excellence

  • We will:

    • Encourage each other to express ideas on improvements and to share best practices

    • Speak up if we can see a safer, more efficient or cost-effective way of doing things

    • Look for the positives, not the negatives, when others express ideas and views

    • Provide only constructive feedback - that will help others to develop or improve

    • Act on feedback to improve our personal performance

  • We will not

    • Allow processes to undermine or detract from meeting patient service needs

    • Discourage someone from trying or sharing a better way of doing things

    • Reject opportunities to improve the way we work

    • Leave things to others that we can fix ourselves

    • Apportion blame for an unknowing/ unintended error

Respect

  • We will:

    • Learn from our mistakes by taking appropriate action to prevent reoccurrence

    • Take responsibility for resolving problems within our influence

    • Uphold the principles of the sexual safety charter to create a safe and inclusive environment for all

    • Politely engage with people, even at times of disagreement

    • We will respect the skillsets of all staff irrespective of position

  • We will not

    • Complain about situations without suggesting solutions

    • Disregard others’ feelings

    • Accept behaviours which are discriminatory

    • Escalate issues we have with a person without first speaking to that individual to resolve

    • Be disproportionate in our responses to situations

Friendly

  • We will:

    • Look for the positives in someone’s ideas before the negatives

    • Seek to work with others to deliver better outcomes

    • Listen with an open mind

    • Be honest in a considerate manner

    • Speak up when we have a gap in our knowledge or understanding

  • We will not

    • Take advantage of other’s kindness or skills

    • Be quick to dismiss others’ contributions

    • Behave in a discourteous manner – verbally or physically

    • Bully or undermine people

    • Ignore other members of staff

Inclusive

  • We will:

    • Actively support colleagues’ differences

    • Create a safe and respectful environment

    • Encourage open communication

    • Be allies for all

    • Provide equal opportunities and access to all

  • We will not

    • Dismiss bias and ignore stereotyping

    • Make assumptions before checking facts

    • Exclude individuals or make others feel not considered

    • Use language that could exclude groups

    • Overlook the needs of others

Caring

  • We will:

    • Consider the impact of our decisions on others before acting

    • Do what we say we are going to do (or provide an explanation if we are delayed/ no longer able to)

    • Support others personally and professionally – especially when they are struggling or managing a stressful situation

    • Acknowledge good will and performance or behaviours as it happens

    • Consider others’ needs as well as our own

  • We will not

    • Abuse our position over others by showing favouritism, or discrimination in any way

    • Allow our personal moods to affect others

    • Ignore changes in normal behaviours when we see them

    • Expect others to work ‘above and beyond’ when we are not prepared to do so ourselves

    • Make others feel foolish for admitting a gap in their knowledge or understanding

  • Professional

  • Excellence

  • Respect

  • Friendly

  • Inclusive 

  • Caring

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