Call for Concern enables patients, family and loved ones 24/7 access to the Critical Care Outreach Team for help or advice.

This service has been implemented in response to NHS England launching Martha's Rule.

When you contact Call for Concern, you will speak with a member of the Critical Care Outreach Team, who will need the following details:

• the patient's name
• ward name/location
• a brief description of the concern

The concern will be prioritised based on urgency, before a member of the team will visit you/the patient to discuss concerns in more detail and assess the situation.

A note of the Call for Concern intervention will be made in the patient's notes, summarising the concern raised and action taken.

Using the service will not have a negative impact on the care of the you/patient.

Please call 07534 131224.

The Critical Care Outreach Team may be unable to answer your call promptly. This is because the Critical Care Outreach Team responds to all emergency calls in the hospital, and may be busy assessing another patient. 

If there is no answer, please leave a message for the team who will respond as soon as they are able.

You can use Call for Concern if you or a family member are a patient on our wards and:

• You are concerned that your, or your relatives or loved ones, clinical condition has worsened
• You have spoken to the nurse/doctor in charge of the patient's care and you feel that your concerns have not been listened to.
• You would like help and advice.

Please do not contact Call for Concern if you wish to discuss general issues or problems.

This could include some of the following reasons:

• Parking or transport
• Visiting times
• Hospital food
• Hospital cleanliness
• Complaints

For these queries, please contact the Patient Advice and Liaison Service on 01691 404608 or rjah.pals.office@nhs.net.