We are introducing a new service called Call for Concern - this is a patient safety service, part of our commitment to providing safe, compassionate and joined up care to all our patients.

Call for Concern enables patients and their families and loved ones to access the Critical Care Outreach Team for help or advice.

You can use Call for Concern if you or a family member are a patient on our wards and:

• You are concerned that your, or your relatives or loved ones, clinical condition has worsened
• You have spoken to the nurse/doctor in charge of the patient's care and you feel that your concerns have not been listened to.
• You would like help and advice on your clinical condition.

When responding to your call, the Critical Care Outreach Team will need to know the patient's name and the ward they are on, as well as a brief description of the problem.

The problem will then be prioritised based on urgency, and a member of the team will visit the patient to discuss your concerns in more detail and assess the situation.

Please note Call for Concern is for inpatients only.