Our policies and procedures

This page forms part of our Freedom of Information Act Publication Scheme. It tells you about information that we publish routinely about our policies and procedures. 

The main corporate policies of the Trust require the approval of the Trust Board and can be found in Trust Board Papers, here. You may also find some available within the Publications section. 

• Information about working at RJAH is available from the Work with Us section of this website.
• Information about Equality and Diversity is available from the Equality and Diversity section of this website.
• Standing Financial Instructions (SFIs) are available in the Publications section of the website.
• Standing Orders form part of The Constitution.

Payment Terms

• Payment terms are immediate unless otherwise stated.
• The Trust reserves the right to charge interest and a collection fee of £20 or 10% of the invoice value (whichever is the greater) on all accounts which are overdue for payment.
• These terms and conditions of settlement for Health Care Purchasers are strictly in accordance with Department of Health Guidelines.

Compliments, concerns and complaints

Information about making complaints, concerns or compliments can be found in the Your Views section of our website. This includes our procedure for handling complaints.

Security

For the protection of staff, patients and visitors, the Trust has CCTV in operation.