Why Choose Us

There are many reasons why patients exercise their right to choose this hospital for their treatment. In particular, these include our friendly and approachable, yet professional staff.

The summary below is supplemented by more detailed information beneath:

  • Strong reputation - very high patient satisfaction
  • For specialist treatment of bones, joints and muscles
  • Consistently low infection rates
  • High patient outcome scores
  • 24 hour high dependency unit
  • Specialist orthopaedic NHS hospital, with private wing
  • Free Wi-Fi

High External Ratings

Health sector regulators; Monitor and the Care Quality Commission (CQC), have given the hospital high ratings.

- During the CQC’s unannounced inspection on 13 November 2013, RJAH met all the four standards; for care and treatment, care and welfare of people who use the services, safeguarding people who use the services from abuse and for staffing.

- Since June 2013, the Monitor NHS foundation trust rating for RJAH has been reported with ‘green’ for governance risk, which means that they have identified no issues of concern.  For financial risk it is at level 4.

Good and excellent scores for hip and knee replacements     
The National Joint Registry provides a database comparing surgeons throughout the country.  Our performance as a Trust for the outcome of hip and knee replacements, has been good or excellent during the last year and the cumulative rate since 1993 shows that none of our surgeons has a higher rate of revision of joint replacement than would be expected.

High Patient Satisfaction Scores      
The NHS Friends and Family (net promoter) Test, asking if patients would recommend this hospital to shows that RJAH is consistently achieving scores in the top 10% in the region. Patients score particularly highly the care from doctors and nurses, the good food and the cleanliness of the hospital.

View the Care Quality Commission (CQC) inpatient and outpatient survey results.

Low numbers of complaints        
Our complaint rate is far better than the national average, at less than 0.16% of our activity in 2012. 

No hospital acquired grade 3 or 4 pressure ulcers
This was achieved during the last year as a result of our vigilance and care.   For six consecutive years we have had none of the most serious (grades 3 and 4) pressure ulcers.

No cases of MRSA bacteraemia          
Patients fear infections particularly those for which antibiotics may fail to treat due to bacterial resistance.  Methricillin Resistant Staphylococcus Aureus (MRSA) is probably the most feared organism. We have had no cases of MRSA in the last six years.

Maintaining very low rates of C Diff        
We stringently monitor the use of antibiotics in our Trust to reduce the risk of infection by Clostridium difficile which can produce a very unpleasant and occasionally fatal infection of the gut.  We achieved our target of no more than two cases per year in this hospital in 2012. 

Cancer patients seen within one month of referral
As a specialist Trust, we carry out treatments for patients suspected of having cancers or tumours. In 2012, we reached or exceeded all the national targets, in particular all patients are seen within one month of us receiving a referral.

Shorter lengths of stay
- 40% of hip and knee replacement patients go home within three days or less
- 85% of patients are admitted on Day of Surgery
- 50% (approximately) of patients are treated as Day cases    

Low re-admission rates
Our 30 day readmission rate for all specialities is less than 1.5%.

Low hip and knee replacement infection rate
Our hip and knee infection rate is lower than the national average, according to the National Survey of Surgical Site Infection measuring ‘in hospital’ infections.

Top marks for trainees
Continuing our programme to train the next generation of orthopaedic surgeons, we host training courses and educational events - we have the highest pass rate for trainees’ final professional examination (FRCS Orth) in the UK.

Delivering Outstanding Patient Care