Coronavirus Information

This page was last updated on Monday 1 June.

The NHS in Shropshire, Telford and Wrekin and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients, our community and NHS staff while ensuring as many services as possible are available to the public.

Appointments at RJAH

As the Chief Medical Officer has stated, NHS services are likely to come under intense pressure as coronavirus spreads, and we need to ensure we have as many beds available as possible to care for patients with severe respiratory problems as the infection peaks.

Therefore, in line with well-established plans for situations like this, every hospital in England has been asked to suspend all non-urgent elective operations from 15 April for at least three months, with some other procedures likely to be rescheduled before then so we can train our staff and adapt certain areas.

We will be stopping all non-emergency elective appointments with effect from Friday 20 March.

Urgent and emergency cases, such as spinal surgery and cancer treatments, will be carrying on as normal but we know many people waiting for treatment will be disappointed or worried, and we will be contacting everyone affected as soon as possible.

Up-to-date information on all service changes across Shropshire, Telford and Wrekin is available by clicking here.

For information on visiting patients, please click here.

For information on Outpatient appointments, please click here.

Information around COVID-19

If you have symptoms associated with coronavirus, including a new continious cough, a high temperature (37.8 degrees and above) or a loss of, or change in, your normal sense of smell or taste, you are advised to stay at home for 7 days.

Please do not book a GP appointment or visit your GP practice, a pharmacy or hospital.

If you live with other people, they should stay at home for at least 14 days to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

If anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they are at home for longer than 14 days. The most up-to-date public guidance can be found online at:

Advice for staying at home can be found here. 

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. 

Only call 111 direct if you are advised to do so by the online service or you cannot access the online service. You do not need to contact 111 to tell them you're staying at home.  

For the latest COVID-19 advice, please visit

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via coughs and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing advice

Testing for coronavirus (Covid-19) has been expanded to everyone over the age of five with symptoms. People can ask for a test if they, or a member of their household, have the recent onset of any of the following symptoms: 

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of smell or taste (anosmia)

The test needs to be done in the first 5 days of having symptoms (it is better to apply for a test in the first 3 days if possible).
Members of the public (who are not essential workers) who have symptoms of coronavirus should use the national booking system by visiting Those who do not have any access to the internet, or who have difficulty with the digital portals, are able to ring a new 119 service to book their test.
People experiencing any of the above symptoms and their household members should self-isolate immediately. If you need medical advice about your symptoms use NHS 111 online or call NHS 111.

More about testing can be found by clicking here.

Public Health England Advice

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

More information can be found on the NHS website here.