Request an article

On this page you will find information about how to request a journal article (or book chapter) from the library using the document supply service. The page is arranged as follows:

Document supply service

The library provides a service for providing RJAH staff with the full text of journal articles and book chapters that are not available electronically (freely or via NHS ATHENS) or from library stock. 
There is currently no charge for items supplied for work purposes through this service, regardless of their source.  However, if numerous requests are made to external sources that charge for this service, in some circumstances a contribution might be sought from the user. 
The document supply service is run within the terms of the NHS Copyright Licence and the Copyright Act 1988.

Do you need to use the document supply service?

Journal articles
Before using the document supply service you should first check whether or not the journal article[s] you require are available from the journals held within the Francis Costello Library, or via the Internet (freely or with NHS ATHENS).
Both the Francis Costello Library journals and NHS Athens journal holdings can be checked at:   
You can also check the library journal holdings by consulting the hard copy journal holdings document on display in the library or on the library Intranet page. If your article[s] are available within library stock we ask that you photocopy the article using the self service photocopier in the library.

Please also download / print any articles that are available to you electronically. In addition to the ATHENS journal holdings mentioned previously, other sources of free fulltext journals online to check are:

If you have access to an academic library via a university affiliation then please also check their journal holdings before submitting a request to us.

Journals available in full text through the Francis Costello Library at RJAH are now also accessible through Google Scholar. You need to set your preferences in Google Scholar as follows to enable this:  
Go to the Google Scholar home page

Click on the menu icon in the top left hand corner
Click on “settings” at the top of the bottom of the list
Click "library links” on the left hand side.
In the search box ("Show library links") type Robert Jones, and then search.
Put a tick at "Robert Jones & Agnes Hunt...".
Then click Save.

Now, whenever you search in Google Scholar, and you come across a paper that the Francis Costello Library has access to, you will see a link to Francis Costello Library. It means that you can access the text through Francis Costello with your Athens login. Simply click on that link! We are grateful for your assistance in not submitting article requests for articles which are freely obtainable from these sources.

Book chapters
Book chapters can occasionally be found freely on the Internet. Try searching for the title of the book from which the chapter is published.

Using the document supply service

  • If you wish to obtain full text of an article you can complete an online article request form . 
  •  Alternatively, journal article request forms are available in the library, or you can print a copy here. Completed forms can be submitted to the library by post or in person.

Whichever form you are using, complete as much information as possible. The minimum information we require is:

  • Journal name/book title
  • Year, Vol, Issue and page nos.
  • Authors (first two authors will be sufficient if there are many)
  • Title of article/book chapter etc.

Please note that if your writing is illegible or your reference is incorrect then we will return the request form to you unprocessed. 

We cannot supply journal articles to you unless you have acknowledged the copyright declaration on the form.
All journal article requests we receive are processed as soon as possible, but if there is a particular urgency or date the article is required by please bring this to our attention.

Sources of document supply

The Francis Costello Library has a reciprocal agreement for the supply of free journal article requests from other institutions, including health libraries in the West Midlands and also some of the other libraries that make up the Orthopaedic Alliance.
In circumstances where an article[s] is unavailable from our reciprocal libraries, we purchase articles from both the BMA and the British Library. The library incurs a fee for using both of these services, and on occasion we will seek reassurance from you that the article is definitely required. 

Document supply delivery

We will deliver the journal article to you as soon as possible. We have no control in what format we receive the article—it could be electronic or in hard copy, depending on the source and copyright regulations.
It is sometimes possible to deliver the article to you as a PDF by email, if this is your preference. However, often we receive the articles in hard copy format and in these cases the library can send the document to you in the internal post to your ward / department. Alternatively you can come to the library to collect the article.

Quality standards

The library aims to satisfy the following standards of service:

  • Process 95% of requests from stock within two working days
  • Process 95% of requests for items from other libraries within two working days
  • Provide the requester with an update on 90% of occasions where their requested item has not been supplied within 10 working days