Patient-Led Assessments of the Care Environment

This page tells you about Patient-Led Assessments of the Care Environment (PLACE) at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Trust.

What is PLACE?

PLACE is the system used for annually assessing the quality of the patient environment and provides motivation for improvements by supplying a clear message, directly from patients, about how the environment or services may be enhanced.

Good environments matter and every patient should be cared for with compassion and diginity in a clean, safe area.

PLACE assessments primarily apply to hospitals and hospices providing NHS-funded care in NHS organisations but also private and independent sectors. 

The assessment focuses exclusively on the environment where care is delivered, and does not cover clinical care provision or how well staff are doing their job.

Who carries out PLACE?

The assessments involve local people, known as Patient Assessors, who go into hopsital as part of a team, alongside staff members, to evaluate how the environment supports the provision of clinical care. Patient Assessors will make up at least 50% of the teams.

Teams assess a number of aspects, such as; privacy and diginity, food, cleanliness, general building maintenance, how the environment supports the care of patients with dementia and aspects of the environment in relation to those with disabilities.

If you are interested in volunteering as a Patient Assessor, please contact [email protected] 

2019 results

PLACE results are published to help drive improvements in the care environment and to show how hospitals are performing both nationally and in relation to other hospitals providing similar services.

To see the 2019 PLACE results for RJAH, please click here. 

To see a list of national results for the 2019 PLACE report, please click here. 

If you have any questions regarding PLACE, please email [email protected].