Tell us about your experience of seeking urgent medical care

Release Date: 06/10/2021

Tell us about your experience of seeking urgent medical care

We want to hear about your recent experience of using NHS 111 and how you access urgent medical care to make sure you are getting the care and support you need.
 
We want to understand how you decide which service to use when you need medical help, how you access the services, and what your experiences are.
 
Urgent care services are for when people need medical advice or treatment for an urgent health condition on the same day. This covers illnesses which are not life threatening but cannot wait until a routine appointment with a GP or other healthcare professional is available. These may be conditions and injuries such as sprains and strains, minor scalds or burns, skin infections, feverish illness or abdominal pain.
 
It is important that people can get the right care in the right place, whenever they need it. We know that it can be confusing to know which service is the right one to use, and we want to help make this clearer.
 
NHS 111 is the non-emergency number. When you call 111 you speak to a highly trained telephone adviser, supported by healthcare professionals (nurses or paramedics).  They ask you a series of questions to assess your symptoms which allows them to direct you to the best medical care for your needs.  For example, they can give advice over the phone, book you an appointment at A&E, refer you to a GP or another medical professional, or send an ambulance.
 
NHS 111 is available 24 hours a day, 365 days a year, with calls free from landlines and mobile phones.  NHS 111 is also available as an online service: 111.nhs.uk.
 
Share your feedback
 
We are running a survey until Sunday 28 November, to gather public feedback about urgent medical care in Shropshire, Telford and Wrekin. It’s easy to share your view and all response will be anonymous.
 
Complete the survey online:
 

 
To request this document in a different language or format, or assistance completing the survey or for any more information please contact Healthwatch:
 
  • Healthwatch Shropshire: 01743 237884
  • Healthwatch Telford and Wrekin: 01952 739540
 
How we use your feedback
 
The survey findings will be used by NHS Shropshire, Telford and Wrekin Clinical Commissioning Group (CCG) to make sure NHS 111 and urgent medical care services work for those residents in Shropshire, Telford and Wrekin.
 



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