Patient / Visitors
This hospital is committed to quality with an emphasis on putting the patient first. It is renowned worldwide as a centre of excellence and is at the forefront of orthopaedic treatment, teaching and research.
This section includes information on:
- how to get here
- what to expect as an outpatient or inpatient
- ward information (visiting times)
- facilities available (restaurant, shop, post office etc.)
- how to get help and support
If you want to know more about the clinical services we offer, please visit the Our Services section of this site.
The NHS's commitment to you
When you are in hospital this is what you can expect:
- To have a clear explanation of your condition and the treatment options available to you
- To be asked for your written fully informed consent to any operation or procedure
- To see your patient records if you wish
- To be sure that the information in your records will remain confidential
- To be treated with respect and dignity at all times
- To be informed about different aspects of your treatment and what procedure(s) are being carried out
- To keep relatives or carers informed of your progress, if you wish
Your commitment to the NHS
In return, the Trust asks you to:
- Provide us with the necessary information about your condition, symptoms or medication in order to provide appropriate care
- In cases of violent or aggressive behaviour, treatment may be withheld
- Help, as far as you are able, in feeding yourself, keeping mobile and your personal hygiene needs
- Arrange for your transport home, if possible
- Arrange with your family or friends to take care of your personal laundry, if possible
- Treat our staff with the same respect you expect from them
Information about your care
We are a teaching hospital and your doctor may sometimes be accompanied by visiting doctors. You may also encounter students in training from other healthcare professions. If you do not wish to be seen by them, please let us know.
We sometimes conduct clinical trials, which are important for developing treatment in the future. These may involve some extra tests or extra visits to the hospital. If your doctor asks you to take part in these, you are entitled to say no and this will not affect your care. Talk to your nurse if you want to discuss this further or have any concerns.
Privacy and dignity
At this hospital, all wards are mixed sex wards. However, men and women are nursed in separate areas. In some wards, for example, the High Dependency Unit and Recovery Unit, men and women may be nursed together because of the special facilities that are needed. If you have any concerns about this, please talk to a member of the ward staff.
We will try to provide care in surroundings that take account of your personal and/or religious needs.