Hospital food rated as best in country

Release Date: 17/06/2016

Hospital food rated as best in country

The quality of food at The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) has been highlighted in a national patient survey – which rates it as the best in the country.

Patients selected to take part in the Care Quality Commission’s Adult Inpatient Survey 2015 were asked up to 74 questions on all aspects of their care. It included the question: ‘How would you rate the hospital food?’, with respondents asked to give a mark out of 10.

And RJAH has come out on top, with its average mark of 7.9 being comfortably ahead of the other 148 Trusts in the survey – and an improvement on its score of 7.7 from the 2014 survey. Only three other Trusts earned an average patient rating above 7, with the Royal Marsden NHS Foundation Trust coming second with a score of 7.55.

When asked ‘Were you offered a choice of food?’ RJAH scored even more impressively. Its average score of 9.64 was again the highest in the country.

Phil Davies, Facilities Manager at RJAH, said: “Patients need and deserve high quality, nutritious food when they stay in hospital, and we work very hard to ensure that is exactly what they get. We are proud of the food we produce, and it is gratifying that our patients appreciate and enjoy it.

“It is a real team effort from all of the Catering staff – we contact patients before they even come in to hospital to check on their dietary requirements and do everything we can to give them what they want and need.

“We use high quality local ingredients where possible, and our menus are agreed in association with our dietician. We have invested heavily in the service in recent years, including installing new ovens. Our catering staff have introduced a series of measures to reduce the level of salt in food and to use healthier cooking processes and healthier options are available in our restaurant.

“But we are always looking for ways to make further improvements, and we are now looking to invest in a hi-tech meal delivery trolley system,” he added. “This will reduce the time between ordering food and receiving it and reduce food waste. It will also allow breakfasts to be served on the ward rather than plated up in the kitchens.

“We are also working with service users to improve the menu design, structure and planning; and we are focussing on our provision of special diets including allergy-free and gluten-free meals.”

RJAH also scored well across most sections of the Adult Inpatient Survey 2015, achieving the best scores in the Overall Experience and Hospital and Ward sections.

For more information about the survey, please read the news article on the RJAH website.

Alternatively, click here to read the RJAH survey report.

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