Below are the answers to the most Frequently Asked Questions (FAQs) received by the Patient Advice and Liaison Services (PALS) by patients and visitors.
To contact someone from the PALS Office you can either contact us be telephone or in writing. The contact details are as follows:
The PALS Office
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Telephone: 01691 404606 / 01691 404608
Visit our PALS page
To receive benefit information you can call the benefit enquiry line as they will have more information on benefits and will be able to help you with any queries you may have. Their contact number is 0800 882200.
There are many accomodation facilities in the local area. Switch board and the PALS Office also have a list of local bed and breakfast accommodation and hotels within a short distance of the Trust.
There is on site accommodation at the hospital available to patients, relatives and carers in the nurses home residence. There are single, double and family rooms and acess to a shared kitchen and bathroom.
Visit the accommodation page for more information
You are entitled to apply for access to your healthcare records. Enquiries and applications for a copy of your records fall under the Data Protection Act.
For more information visit the Data Protection and Healthcare Records page
If you need to cancel or change your appointment, please contact our appointments department as soon as possible so we can give you a new appointment and give your old slot to another patient.
For more information visit the Appointments page.
The Trust has a multi-lingual health advocacy service. This is a free service which can arrange for an interpreter to be present when you speak to your healthcare professional.
For more information visit the Language Support page.
It is important to initially talk to a member of staff who is looking after you. However, if they are unable to help or if you are still dissatisfied you can make a complaint using the trust complaints procedure.
For more information, see leaflet link 'How to Comment and Complain about our Service' or contact the PALS Office on email firstname.lastname@example.org or 01691 404606 / 01691 404608.
No. Consultants normally require a referral from your GP. The referral will explain to the consultant why you need an appointment and any medical issues or concerns the GP may have.
Contact your local Social Servie Department who will arrange for an assessment of your needs. Your local Social Services Department will be listed in your local telephone directory.
To find out the history of the hospital, visit the Hospital History page.
To find out the religious and multi faith requirements, visit the Chaplaincy and Spiritual Care page.
The Department of Health issues instructions regarding Overseas Patients (i.e. someone not ordinarily resident in the UK) and eligibility for treatment. Trust policy follows these instructions.
For further information and advice call 01691 404307 or visit the Private Patients page.
Patients must have a medical need to qualify for transport. An assessment will need to be carried out by our transport officers.
For more information contact the PALS Office on email email@example.com or 01691 404606 / 01691 404608.
For information on private patient details, please contact the private patient page.
If you would like to make a donation to the Trust, however large or small, it will help us with our work. All donations will be acknowledged and information can also be provided on regular donations through banker's orders, gift aid, legacies etc.
For more information visit the Donations and Fundraising page
If you are a good listener, like helping people and have time to spare, you may wish to join the Trusts volunteers team.
For more information visit the Volunteering and League of Friends page.
The Trust is committed to involving and consulting with patients and the public in the running of our hospitals, planning improvements and making changes for services. We are looking for current and past patients to join our Patient Panel which meets every two months to discuss Trust policies, plans and developments.
The staff at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust are bound by a code of confidentiality. They must not pass on information about you without your permission, except to other people involved with your treatment, and other health professionals who need to know the information.
For more information visit the confidentiality and consent page.
All issues raised are fed into a process of continual analysis in order that any particular areas which need addressing can be implemented (i.e. changes in policy, training, information, literature etc).
In addition, regular reports on PALS activity are presented to Clinical Governance in order to illustrate identified themes and trends highlighted by members of the public who use NHS services.